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Terms and Conditions

Last Updated: June 2026

Introduction

Welcome to Velrix Digital.

These Terms & Conditions (“Terms”) govern your access to and use of the website located at https://velrixdigital.com (“Website”) and any services provided under the Velrix Digital brand.

Velrix Digital is a trading name operated by Rohit Trikha, an independent freelance digital marketing professional based in Gurugram, Haryana, India. Velrix Digital is not a separate legal entity, company, limited liability partnership, partnership firm, or corporation.

By accessing this Website, engaging with our services, requesting a quotation, or entering into a service agreement, you agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of the Website and refrain from engaging our services.

Acceptance of Terms

By using this Website or engaging Velrix Digital for any service, you acknowledge that you have read, understood, and agreed to these Terms and all applicable laws and regulations.

These Terms apply to all visitors, prospective clients, existing clients, and users of the Website.

Eligibility

You represent and warrant that:

  • You are legally capable of entering into a binding agreement.
  • Information provided to us is accurate and complete.
  • You are authorised to act on behalf of your business or organisation where applicable.
  • Your use of the Website complies with applicable laws.

Description of Services

Velrix Digital may provide services including but not limited to:

  • Search Engine Optimisation (SEO)
  • Local SEO
  • Technical SEO
  • Google Ads Management
  • Meta Ads Management
  • Social Media Marketing
  • Content Marketing
  • Website Design & Development
  • Website Maintenance
  • Marketing Consulting
  • Lead Generation
  • Analytics & Reporting
  • Branding Services
  • Logo Design
  • Email Marketing
  • Marketing Automation
  • Digital Marketing Training and Courses

Service offerings may be modified, expanded, suspended, or discontinued at any time.

Service Limitations

Velrix Digital provides professional marketing and consulting services based on experience, research, industry practices, and available information.

Marketing outcomes depend on numerous factors outside our control, including:

  • Market conditions
  • Competition
  • Search engine algorithms
  • Advertising platform policies
  • Consumer behaviour
  • Website quality
  • Product or service quality
  • Budget constraints
  • Industry trends

Accordingly, no specific business outcome can be guaranteed.

Client Responsibilities

Clients agree to:

  • Provide accurate information.
  • Supply requested materials promptly.
  • Cooperate throughout project execution.
  • Obtain all necessary permissions and licences.
  • Ensure content provided does not infringe third-party rights.
  • Review deliverables within reasonable timeframes.

Delays in communication or approvals may affect project timelines and performance outcomes.

Quotes and Proposals

Any quotation, proposal, estimate, strategy document, recommendation, or consultation provided by Velrix Digital is confidential and intended solely for the recipient.

Quotes remain valid for the period stated in the proposal or, where not specified, for thirty (30) days.

Velrix Digital reserves the right to revise pricing, scope, and timelines before formal acceptance.

Payments and Billing

Unless otherwise agreed in writing:

  • Invoices must be paid within the specified payment period.
  • Work may commence only after receipt of agreed advance payments.
  • Ongoing services may require monthly advance payments.
  • Late payments may result in suspension of services.

Payments may be accepted through:

  • Bank Transfer
  • UPI
  • Payment Links
  • Other approved payment methods

All applicable taxes remain the responsibility of the client unless stated otherwise.

Refund Policy

Due to the nature of digital marketing and professional consulting services:

No Refund After Work Commences

Once work has started, payments made are generally non-refundable.

This includes:

  • Research work
  • Strategy development
  • Campaign setup
  • Design work
  • SEO implementation
  • Content creation
  • Consultation services

Any refund consideration shall remain solely at the discretion of Velrix Digital unless otherwise required by applicable law.

Project Timelines

Estimated timelines are provided for planning purposes only.

Project completion may depend upon:

  • Client responsiveness
  • Approval cycles
  • Third-party dependencies
  • Platform review processes
  • Technical issues beyond our control

Velrix Digital shall not be liable for delays caused by circumstances outside reasonable control.

Delays Caused by Clients

If a client fails to provide required information, approvals, access credentials, materials, or feedback, project timelines may be extended accordingly.

Velrix Digital reserves the right to:

  • Reallocate project resources
  • Reschedule deliverables
  • Adjust timelines
  • Apply additional fees where substantial delays occur

Intellectual Property Rights

Unless otherwise agreed in writing:

  • Velrix Digital retains ownership of proprietary methodologies, templates, frameworks, processes, and internal tools.
  • Clients receive rights only to deliverables specifically created for them and fully paid for.

No intellectual property rights transfer until outstanding invoices are paid in full.

Website Content Ownership

All content on this Website, including:

  • Text
  • Graphics
  • Logos
  • Design elements
  • Service descriptions
  • Blog content
  • Branding materials

is protected by applicable intellectual property laws.

Unauthorised copying, reproduction, distribution, modification, or commercial use is prohibited.

Client Content Ownership

Clients retain ownership of content, trademarks, logos, images, and materials supplied to Velrix Digital.

Clients represent and warrant that they possess the necessary rights to provide such materials.

Clients agree to indemnify Velrix Digital against claims arising from unauthorised use of third-party materials.

Portfolio Rights

Unless expressly prohibited in writing, Velrix Digital may display completed work, project summaries, client names, logos, testimonials, and case studies for portfolio, marketing, educational, and promotional purposes.

Requests for confidentiality must be agreed in writing before project commencement.

AI-Assisted Service Delivery

Velrix Digital may utilise artificial intelligence tools and technologies during service delivery, including:

  • Content ideation
  • Research assistance
  • Draft generation
  • Design support
  • Workflow automation
  • Marketing analysis

Human review, editing, and professional oversight remain part of the service process.

Clients acknowledge that AI-assisted technologies may contribute to deliverables.

SEO Disclaimer

Search engine optimisation is influenced by factors beyond the control of any consultant or agency.

Accordingly:

  • No specific rankings are guaranteed.
  • No specific traffic levels are guaranteed.
  • No indexing guarantees are provided.
  • Search engine algorithms may change without notice.

Velrix Digital shall not be responsible for ranking fluctuations resulting from algorithm updates, competitor actions, technical issues, or search engine policy changes.

Advertising Disclaimer

Advertising platforms operate independently of Velrix Digital.

We do not control:

  • Ad approval decisions
  • Account suspensions
  • Policy enforcement
  • Advertising costs
  • Auction dynamics

Advertising performance may vary based on numerous factors outside our control.

No Guarantee of Leads, Sales, or Revenue

While our services are designed to support business growth, Velrix Digital does not guarantee:

  • Leads
  • Sales
  • Revenue
  • Conversions
  • Profitability
  • Return on investment

Past performance is not indicative of future results.

Business success depends upon numerous external factors.

Third-Party Platform Disclaimer

Velrix Digital may utilise or recommend third-party platforms, including:

  • Google
  • Meta
  • LinkedIn
  • WordPress
  • Hosting providers
  • CRM systems
  • Email marketing platforms
  • Analytics platforms

We are not responsible for:

  • Service interruptions
  • Data loss
  • Platform outages
  • Account suspensions
  • Policy changes
  • Pricing changes

implemented by third-party providers.

Confidentiality

Both parties agree to maintain confidentiality regarding non-public information exchanged during the course of a project.

Confidential information shall not be disclosed except:

  • With consent
  • Where legally required
  • To professional advisers bound by confidentiality obligations

Non-Solicitation

During the course of engagement and for twelve (12) months thereafter, clients agree not to knowingly solicit or hire contractors, subcontractors, or service providers engaged by Velrix Digital without prior written consent.

Limitation of Liability

To the fullest extent permitted by law:

Velrix Digital and Rohit Trikha shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Lost profits
  • Lost business opportunities
  • Data loss
  • Reputational harm
  • Marketing performance outcomes

In all circumstances, total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim during the preceding three (3) months.

Indemnification

Clients agree to indemnify and hold harmless Velrix Digital and Rohit Trikha against claims, damages, liabilities, costs, and expenses arising from:

  • Client-provided content
  • Intellectual property infringement
  • Regulatory violations
  • False advertising claims
  • Misuse of deliverables
  • Breach of these Terms

Suspension and Termination of Services

Velrix Digital reserves the right to suspend or terminate services where:

  • Payments remain outstanding
  • Abusive conduct occurs
  • Required cooperation is not provided
  • Applicable laws are violated
  • Continued engagement becomes impractical

Termination shall not affect accrued payment obligations.

Force Majeure

Velrix Digital shall not be liable for delays or failures resulting from events beyond reasonable control, including:

  • Natural disasters
  • Internet outages
  • Cyber incidents
  • Government actions
  • Pandemics
  • Labour disputes
  • Hosting failures
  • Third-party service disruptions

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Dispute Resolution

The parties agree to attempt good-faith negotiations before commencing formal proceedings.

If disputes cannot be resolved through negotiation:

  1. The dispute shall first be referred to arbitration.
  2. Arbitration shall be conducted in Gurugram, Haryana.
  3. Proceedings shall be conducted in English.

Subject to applicable law, courts located in Gurugram, Haryana shall have exclusive jurisdiction.

Changes to Terms

Velrix Digital reserves the right to modify these Terms at any time.

Updated versions shall be published on the Website.

Continued use of the Website or services following updates constitutes acceptance of the revised Terms.

Contact Information

For legal notices, questions, or concerns regarding these Terms, please contact:

Rohit Trikha
Velrix Digital
Gurugram, Haryana, India

Email: contact@velrixdigital.com
Phone: +91 9818823628
Website: https://velrixdigital.com